Effective Date: October 15, 2026
This Purchase Policy explains what customers can expect before, during, and after a purchase on FitHub BD, including payment authorization, product pricing, promotions, returns, and refunds.
1. Accepted Payments
FitHub BD accepts the payment methods shown during checkout. Payment authorization must be completed successfully before an order can move into confirmation or fulfillment.
If a payment is declined, reversed, flagged for manual review, or cannot be verified, we may pause or cancel the purchase request.
2. Pricing and Promotions
Prices, bundle offers, coupons, and promotional discounts are available only for the period stated on the website and may be subject to product, category, or customer-specific limitations.
- Only one coupon or promotional rule may be applied unless the offer specifically permits combining promotions.
- Promotions have no cash value and cannot be transferred, resold, or exchanged after expiration.
- If a pricing error appears on the website, FitHub BD may cancel the affected purchase and issue a refund if payment has already been collected.
3. Supplement and Equipment Purchase Guidance
Customers are responsible for reviewing size charts, usage guidance, ingredient details, compatibility notes, and training recommendations before purchase.
If you have allergies, health conditions, or special dietary requirements, verify product suitability before completing your purchase.
4. Returns, Exchanges, and Refunds
Return eligibility depends on product condition, packaging, hygiene restrictions, and the reason for the request. Items that are used, damaged after delivery, or missing original packaging may not qualify for a refund or exchange unless required by applicable law.
Perishable, consumable, personal-use, or safety-sensitive items may be non-returnable once opened, subject to applicable consumer protection requirements.
- Return requests must be submitted within the return window stated on the website, at checkout, or on the relevant product page.
- Approved refunds will be processed within 7–10 working days after refund approval. The time required for the funds to appear in your account may depend on your payment provider or bank.
- Refunds will be issued to the original payment method unless another method is required by law or agreed upon in writing.
For assistance with returns or refunds, contact admin@FitHubBD.com or call 01717949159.
5. Chargebacks and Payment Disputes
If you believe there is a billing problem, please contact FitHub BD support first so we can review the issue. You retain any applicable rights to dispute a transaction through your payment provider.
6. Post-Purchase Support
After purchase, customers may contact FitHub BD for order status, warranty guidance where applicable, or help with damaged, incomplete, or incorrectly delivered products.
Support decisions may require photos, batch information, packaging details, or proof of purchase to verify a claim.
7. Contact Information
Company: FitHub BD
Email: admin@FitHubBD.com
Phone: 01717949159
