Effective Date: October 15, 2026
This Order Policy covers the operational steps that apply once a customer submits an order on FitHub BD, including review, confirmation, shipping, delivery, and exceptions.
1. Order Submission and Confirmation
When you place an order, you will receive an acknowledgment that your request has been submitted. This acknowledgment does not mean the order has been accepted for shipment.
An order is considered confirmed only after payment validation, stock review, and any necessary internal fraud screening have been completed.
2. Order Review and Verification
FitHub BD may contact you to verify delivery details, billing information, or unusual order activity before dispatch. We may delay or cancel an order if the information provided is incomplete, inconsistent, or appears fraudulent.
- Large quantity purchases may be limited to protect inventory availability for other customers.
- Orders involving duplicate submissions, automated activity, or abuse may be rejected.
- Customers are responsible for ensuring that their shipping address and phone number are accurate before dispatch.
3. Processing and Dispatch
Processing times may vary depending on inventory location, order volume, holidays, courier schedules, and payment verification. Estimated timelines are provided for convenience and are not guaranteed unless expressly stated.
Once an order has entered packing or dispatch, modifications may no longer be possible.
4. Shipping and Delivery
Delivery timelines depend on the selected shipping method, destination, and courier performance. Ownership and risk of loss are determined according to applicable law and the shipping terms presented at checkout.
- If a package is returned because of an incorrect address, refusal, or failed delivery attempts, additional delivery fees may apply where permitted.
- Customers should inspect packages promptly upon receipt and report missing, damaged, or incorrect items within the stated claim window.
- FitHub BD is not responsible for delays caused by weather, transport disruptions, or other events outside our reasonable control, subject to applicable law.
5. Cancellations
Customers may request cancellation before an order is packed or dispatched. Once fulfillment has started, the order may need to follow the return process instead of a pre-shipment cancellation.
FitHub BD may also cancel orders that cannot be fulfilled because of stock issues, payment problems, legal restrictions, or suspected policy violations.
If payment has already been collected for an order that is canceled and qualifies for a refund, the refund will be processed within 7–10 working days after approval. The time for funds to appear may depend on the payment provider or bank.
6. Split Shipments and Backorders
If part of an order becomes unavailable, FitHub BD may ship available items first, place items on backorder, offer a substitute, or issue a partial refund, depending on the product type and customer preference where feasible.
7. Contact Information
For order-related questions, contact:
Company: FitHub BD
Email: admin@FitHubBD.com
Phone: 01717949159
